• Last Updated: 13th March 2025

    Welcome to SC&CO Limited (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website and services, including but not limited to brand strategy, art & creative direction, marketing consultancy, visual identity design, website development, digital marketing assets creation, copywriting & SEO, social media management, and content creation (collectively, the “Services”).

    By accessing or using our website, purchasing our services, or entering into any agreement with us, you (“Client,” “you,” or “your”) agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, you must not use our website or services.

  • We provide a range of digital marketing services, including:

    • Brand Strategy: Developing and refining brand positioning, messaging, and strategy.

    • Art & Creative Direction: Visual and conceptual design direction for all marketing materials.

    • Marketing Consultancy: Offering strategic advice to enhance marketing efforts and business growth.

    • Visual Identity Design: Creation of logos, typography, colour schemes, and overall visual identity.

    • Website Development: Full website design and development, including user experience (UX) and user interface (UI) design.

    • Digital Marketing Assets: Creation of banners, ads, infographics, and other digital assets.

    • Copywriting & SEO: Professional writing services for web copy, blogs, and SEO optimisation.

    • Social Media Management: Ongoing management of social media accounts, including content creation, posting, and engagement.

    • Content Creation: Original content production, such as photography, videos, and graphic design.

    These services will be provided as detailed in your proposal, contract, or statement of work (“SOW”). Any additional services or modifications to the agreed scope must be approved by both parties in writing.

  • As a client, you agree to the following:

    • Provide Necessary Information: You will supply all relevant materials, feedback, and approvals in a timely manner to allow us to perform the services effectively.

    • Approval Process: You will review drafts and deliverables within the timeframes provided by us and respond promptly with approval or feedback.

    • Payment: You agree to pay for services according to the agreed payment terms in the proposal, contract, or SOW.

    • Compliance with Laws: You are responsible for ensuring that all materials you provide to us for the development of your project comply with applicable laws, regulations, and intellectual property rights.

    • Client Responsibility for Timetable: The Client is responsible for organising their own timetable, and any delays resulting from this will not be the Designer's responsibility.

    • Rush Orders: Should the Client require additional work or resumed work to be completed on a rush basis, necessitating accommodations in the Designer's schedule beyond regular working hours, an additional fee at the rush rate will apply. Such requests will only be accepted based on the Designer's availability. The cost for a rush order will be provided to the Client in writing.

    • Proofreading Responsibility: The Client accepts responsibility for proofreading all design materials, and the Designer disclaims any liability for any faults or inaccuracies in the delivered deliverables. Once the project is complete and invoices have been paid, there will be an extra fee if the Client finds a mistake and requests revisions.

    • Font Licensing Responsibility:  The Client is solely responsible for purchasing and maintaining any necessary font licenses for commercial use. The Designer cannot transfer, sublicense, or provide font licenses to the Client. It is the Client’s obligation to acquire and pay for their own font licenses. The Designer is not responsible for purchasing, supplying, or distributing font files to the Client.

    • Website Templates & Plugins Fees: All fees associated with the procurement, licensing, and usage of website templates and plugins shall be the sole responsibility of the client.

    • Fees: The fees for our services will be specified in your proposal, contract, or SOW. All fees are exclusive of applicable taxes.

    • Payment Schedule: Unless otherwise stated, payments are due according to the payment schedule outlined in the proposal or contract.

      • For example: 50% upfront, 25% upon midway approval, and 25% upon final delivery.

    • Late Payments: Invoices are due upon receipt unless otherwise agreed. A late payment fee of 15% per month may be applied for overdue invoices.

    • Suspension of Services: We reserve the right to suspend work if payment is not made within 7 days of the due date. In such cases, we will notify you in writing, and work will recommence once payment is received.

    • Refund Policy: Due to the nature of digital marketing services, we do not offer refunds for completed or in-progress work. If a project is cancelled, the Client will be invoiced for the portion of work completed up to the cancellation date.

    • Client Materials: Any content, trademarks, logos, images, or other intellectual property that you provide to us for use in the project remains your property. You grant us a limited, non-exclusive licence to use these materials solely for the purpose of providing the services.

    • Work Product: Upon full payment for services, you will own the intellectual property rights to the final deliverables created for you, including but not limited to designs, copy, websites, and other digital assets. We retain the right to use such deliverables in promotional materials or portfolios, unless you request in writing that they remain confidential.

    • Third-Party Rights: If we use third-party assets, such as stock images, fonts, or software, those remain the property of the third party, and your use will be governed by their respective terms.

  • We will treat all information shared between us and you as confidential. This includes any business information, client data, and proprietary materials. This obligation will remain in effect even after the termination of our relationship.

    You also agree to keep any proprietary information we share with you, including creative concepts, design drafts, and marketing strategies, confidential unless we provide written consent for its disclosure.

    • Estimated Timelines: We will provide estimated timelines for project completion based on the scope of services outlined. These timelines are subject to change based on factors such as client feedback, availability of resources, and unforeseen circumstances.

    • Delays: If there are delays on your part, such as delayed feedback or failure to provide necessary materials, the project timeline may be extended. We will notify you if delays occur and the revised completion date.

    • Force Majeure: We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including but not limited to natural disasters, government actions, or technical issues.

    • Client Delays & Late Fees: If the Client fails to provide required materials or responses in a timely manner, without prior written agreement, and such delays impact the project delivery timeline on more than three occasions, the Company reserves the right to impose a late fee.

  • To the fullest extent permitted by law, SC&CO Limited’s total liability for any claim related to our services shall not exceed the total fees paid by the client for the services rendered under this agreement.

    We are not responsible for indirect, incidental, or consequential damages, including but not limited to lost profits, loss of data, or business interruption arising from the use of our services.

    • By the Client: You may terminate the agreement at any time by providing written notice. In such cases, you will be responsible for payment for all work completed up until the date of termination.

    • By SC&CO Limited: We may terminate the agreement if you fail to meet your obligations, including but not limited to late payment, or if you engage in behaviour that harms the project or the professional relationship. In such cases, we will notify you in writing, and you will be responsible for payment for all work completed up to the termination date.

    • Post-Termination: Upon termination, you will receive all final deliverables (subject to payment) and will retain ownership of intellectual property rights to those deliverables.

    • Feedback Iterations: SC&CO Limited follows a structured feedback process for all creative work. Each project typically includes up to three (3) rounds of feedback for any deliverables unless otherwise stated in the SoW.. This process allows for feedback and necessary adjustments to ensure the final product meets your expectations.

    • Additional Feedback: Any requests for revisions or feedback beyond the initial three iterations will incur additional charges on a Time and Materials (T&M) basis. Unless otherwise agreed upon, the hourly rate for additional revisions will be £150.00 per hour.

    • Agreement for Additional Work: Should the scope of revisions exceed the three feedback iterations, we will provide an estimate for the additional work required, and both parties must agree on this estimate before proceeding.

    • Creative Direction Changes: If the Client selects a direction different from the initially agreed creative direction, pricing will be discussed based on the revised scope.

    • Requests Outside Scope: Any requests outside of revision rounds or the initial scope are subject to be charged on a Time & Materials (T&M) basis at an hourly rate of £150.00 unless agreed otherwise.

    • Timely Feedback: The Client agrees to provide timely feedback and request revisions, if necessary, within 2 days of receiving deliverables.

    • Excess Effort: Any effort or time spent beyond the allocated hours or effort outlined in your retainer agreement will be chargeable at the applicable hourly rate, as specified in your proposal, contract, or Statement of Work (SOW).

    • Validity of Purchased Hours: The hours purchased under a retainer agreement are valid for a period of six (6) months from the date of purchase. Any unused hours remaining after this period will be forfeited and cannot be carried forward or refunded.

    • Timesheet Recording: All time spent on retainer services, including additional requests, revisions, and support, will be recorded on timesheets. These timesheets will be provided upon request for transparency and verification of services rendered.

    • Minimum Time Booking: For efficiency and consistency, all requests for services, including but not limited to retainer-based tasks, will be subject to a minimum time booking of fifteen (15) minutes. Any time spent under 15 minutes will still be charged at the applicable minimum time.

    • Additional Hours: Should additional hours be required beyond the original retainer agreement or upon expiration of the six-month period, additional hours can be purchased at the then-current hourly rate, subject to mutual agreement between both parties.

    • Hosting: The client is responsible for procuring and maintaining website hosting services unless otherwise agreed in writing. SC&CO does not provide ongoing website hosting as part of its standard services

    • Initial Content Loading & Maintenance: Where agreed SC&CO will complete the initial content loading into the CMS. However, any requests beyond this process, such as curation of images, changes to text and content, or additional content uploads, are subject to be charged on a Time & Materials (T&M) basis at an hourly rate of £150.00 unless agreed otherwise. SC&CO does not provide ongoing website maintenance unless specified in a separate agreement.

    • Contact Sheets: Contact sheets will only be provided if explicitly stated in the Underpinning Agreement. If not included requests for contact sheets may be subject to additional fees.

    • Feedback & Revisions: In adherence with Clause 9 of the Underpinning Agreement, the client is entitled to up to three (3) feedback iterations for the full set of deliverables. Any additional feedback rounds beyond this limit may incur additional charges at the hourly rate of £150.00 unless agreed otherwise.

    • Number of Deliverable Images: The total number of images to be delivered will strictly adhere to the quantity stated in the Underpinning Agreement. Any additional images requested outside of this scope may be subject to further negotiation and additional costs.

    • Editing & Grading: All images will be delivered fully edited and graded unless explicitly stated otherwise in the Underpinning Agreement. If raw or unedited images are required, this must be agreed upon in advance and may be subject to additional fees.

    • Additional Deliverables: Any additional deliverables requested will be considered outside the scope of the project. The Client must provide such requests in writing, and an additional charge will apply for these services.

    • Right to Decline: SC&CO has the right to decline any additional work requested by the Client.

    • Deadline Adjustments: SC&CO maintains the right to change the deadline to account for the project's expanded scope if it is decided to add more work to the initial project and deliverables.

  • We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. It is your responsibility to review these Terms periodically to stay informed of any updates.

    • Entire Agreement: These Terms, together with any proposal or contract between us, constitute the entire agreement between the parties and supersede all prior understandings or agreements.

    • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remainder of the Terms will remain in effect.

    • No Waiver: The failure to enforce any provision of these Terms will not be deemed a waiver of such provision.

  • If you have any questions about these Terms or wish to contact us for any reason, please reach out to:

    SC&CO Limited
    Wallis House, 27 Broad Street, Wokingham, Berkshire, England, RG40 1AU
    enquire@scco.design
    scco.design

  • To download our latest Terms & Conditions, click here.